Terms & Conditions

Products

- If any product temporarily out of stock, we will let the customer know about the expected delay by e-mail.

Order

- When you are done with the payment to us, we assumed that you agree and accepted all the terms of sales and the general conditions of sales which we provide the information without reserve.

Payment

- The currency for check out is JPY.  We accept your payment by Paypal account.  SAIMA ONLINE SHOP don't keep any record of your credit card or other related financial information.  In the case you would be unable to use Paypal for your order payment, please contact us by e-mail at shop-export@saima.co.jp.

Tax & Custom Fees

- Import duties, taxes and charges are not included in the item price or shipping charges.  These costs are the customer's responsibility and normally collected at delivery.  We do not mark merchandise values below value or mark items as gifts since it is prohibited under regulations.

Shipment

- Your order will be shipped from Japan to your destination by International ePacket or EMS(Express Mail Service) presented by Japan Post.  Your purchase will be dispatched within 1-3 working days of receiving payments.  If you prefer the other carriers such as FedEx, DHL, UPS etc., please contact us by e-mail:shop-export@saima.co.jp before placing order.

Shipping Cost

- Shipping cost is not included in the product price.  It is displayed on your shopping cart before check out.  You can also find the rate on Shipping & Taxes page.  It varies according to the parcel's weight.

Delivery Problem

- Customers are responsible for tracking the orders by themselves.  SAIMA ONLINE SHOP is not responsible for the return of a parcels that couldn't be delivered.

Cancelation and Return

- Customers can cancel the order before the order dispatched notification e-mail sent by SAIMA ONLINE SHOP.  If you are not satisfied with your order after delivery, you have seven days after the delivery date to return the item.  Please contact shop-export@saima.co.jp first and tell us how we can solve this problem.  Customer is responsible for shipping charge to return the items.   

Refund

- We will refund the customer after having received the items back.  The refund will be proceeded on the same account that was used for the purchase.We will refund you the amount of the order after having withdrawn the actual shipping cost but if the initial shipping fee is higher than the order value, no refund will be made.

Privacy Policy

- SAIMA ONLINE SHOP uses the information about you to process orders and to send a newsletters.  If you don't wish to receive, please let us know as we will remove you from our list.